KanKri is a product catalog and discovery platform — we do not process payments, take orders, or sell products directly. All purchases are completed on a third-party marketplace (Amazon or Alibaba) after you are redirected from KanKri. Because of this, KanKri has no refund or return policy of its own — there is no sale for us to refund. Any refund, return, cancellation, or order issue is governed entirely by the policy of the marketplace where you completed your purchase. For help with an order, please contact the marketplace (Amazon or Alibaba) directly and use their standard buyer support or return process. For any questions about KanKri itself, contact us: Email: kankri@gmail.com